Privacy Principles
SRWA conducts its consulting business and online surveys under the following privacy principles:

Principle 1 - Information Security
SRWA visitors or survey respondents does not keep track of persons or companies visiting the site.  The only information SRWA uses is the Urchin data found at http://www.earthlink.net/business/support/traffic_reports.html.   If SRWA does learn the identity of a respondent, we will not disclose any identifying information without the express written consent of the respondent.

Principle 2 - SRWA Has Limited Access to your Information
SRWA will not access, modify, or otherwise divulge information gathered except for the express purpose of generating reports which have been authorized by you or otherwise agreed to by you, or unless acting under a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of SRWA; (3) enforce our agreements with customers and visitors; or (4) troubleshoot any service problems.

Principle 3 - Use of Cookies and other Data Collection Methods
Cookies are small pieces of information that a web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make a web site more useful by allowing the site to personalize information for visitors and by storing information about customer preferences on a particular site. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers.

Principle 4 - Personal Information
When you submit comments and questions on our consulting services via the "contact us" command, we also ask for your e-mail address. This is to allow SRWA to contact you if there are questions about your feedback.
In addition to the uses for the information you submit to us, we may use personally identifiable information about you to:
1. Contact you when necessary for additional information necessary to design a consultant engagement or determine if you are satisfied with our service
2. Send or contact you with information about SRWA
3. Allow a partner to contact you concerning a SRWA consulting engagement.

Principle 5 - Opting Out
Individuals may opt-out of receiving future marketing e-mailings from SRWA. To remove your name from our e-mail list, please respond to an invitation by answering the e-mail with the words "unsubscribe" in the body of the text.  Because they are necessary to adequately provide our services, clients cannot opt-out of receiving administrative communications related to their accounts. Such e-mail may include confirmation of a registration or purchase or communication during the sales or support process.

Principle 6 - Changes to Our Privacy Policy
If SRWA makes any material changes to the way we use your personally identifiable information, we will notify you by e-mail.

For More Information
If you have any questions or comments about this policy, our services, or your experience with SRWA. Please contact us using the links on this page.